MyChart Frequently Asked Questions
- Enrollment Questions
- What is MyChart?
- Is there a fee to use MyChart?
- Can you send me a new activation code if I have lost it, let it expire, or did not receive it?
- My activation code does not work. What should I do?
- Your Medical Record
- When can I see my test results in MyChart?
- When can I see notes from my visit/hospitalization?
- Does MyChart contain my entire medical record?
- If I send a message to my provider, when can I expect a reply?
- Where can I update my personal information?
- What should I do if some of my information in MyChart is incorrect?
- MyChart For My Family
- Can I view a family member's medical record in MyChart?
- Can I ask questions regarding a family member from my MyChart account?
- Can my spouse and I share one MyChart account?
- After I Have Enrolled
- I forgot my username or password. What should I do?
- I didn't receive my two-step verification code. What should I do?
- I was logged out of MyChart. What happened?
- What do I do if I get locked out of my account?
- What is MyChart Central?
- I have multiple MyChart accounts. How do I link them together?
- What is Lucy?
- What is Share Everywhere?
- How do I delete my account?
- Who do I contact if I have further questions?
- Technical Questions
- Is my activation code my username?
- How is MyChart secure?
- What is your privacy policy?
- I was logged out of MyChart, what happened?
- What do I need to use MyChart?
- My activation code does not work, what should I do?
Enrollment Questions
What is MyChart?
MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health.With MyChart, you can use the Internet to:
- Schedule medical appointments.
- View your health information, including medications, allergies, test results, and more.
- Request medication refills.
- Access resources for trusted health information.
- Message your care team.
For more information about MyChart, check out https://www.mychart.com/features.
Return to Top
Is there a fee to use MyChart?
No, MyChart is a free service for all patients.
Return to Top
Can you send me a new activation code if I have lost it, let it expire, or did not receive it?
If you don’t have an activation code, you can request one on the sign-up page. You can also contact us at MyChart@skylakes.org. After we verify your information, you will receive a new code.
Return to Top
My activation code does not work. What should I do?
For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, email us at MyChart@skylakes.org or call our MyChart Support line at 541-274-6300.
Return to Top
Your Medical Record
When can I see my test results in MyChart?
Generally, test results are released to your MyChart account as soon as they are finalized. The results of tests done during an emergency department visit, or while you are admitted to the hospital, will be released when you are discharged. Because we release results to you immediately, you may see results before your healthcare provider has seen them. If you are concerned that viewing the results may be upsetting or confusing, you may choose to wait until your provider's office contacts you to discuss them. You can decide the best time to see your results.
Return to Top
When can I see notes from my visit/hospitalization?
Notes from your outpatient appointments will be released as soon as your provider finalizes them. Notes from a hospital stay or emergency department visit will be released when you are discharged and the notes are finalized.
Return to Top
Does MyChart contain my entire medical record?
No, MyChart does not contain your entire medical record.
Return to Top
If I send a message to my provider, when can I expect a reply?
Message response times may vary. Messages will be addressed during normal buisiness hours. If you need immediate attention, call 911 or seek medical help from the nearest hospital treatment center.
Return to Top
Where can I update my personal information?
On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.
Return to Top
What should I do if some of my information in MyChart is incorrect?
Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.
Return to Top
MyChart for My Family
Can I view a family member's medical record in MyChart?
Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person’s medical record.
You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.
Return to Top
Can I ask questions regarding a family member from my MyChart account?
MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.
Return to Top
No, due to the sensitive nature of medical information, each person must have their own MyChart account.
Return to Top
After I have Enrolled
I forgot my username or password. What should I do?
If you're having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link on the sign-in page to reset your password online.Return to Top
I didn't receive my two-step verification code. What should I do?
Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don’t have an email address on file. If this is the case, call our MyChart Support line at 541-274-6300 for quick support.
Return to Top
I was logged out of MyChart. What happened?
We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.
Return to Top
What do I do if I get locked out of my account?
To have your account re-activated, send an email request to MyChart@skylakes.org or call our MyChart Support line at 541-274-6300.
Return to Top
What is MyChart Central?
MyChart Central is a hub from which you can access your MyChart account as well as link to other MyChart accounts you may have at other organizations. It also provides you with access to your Lucy health record.
Return to Top
I have multiple MyChart accounts. How do I link them together?
If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:
- Allergies
- Care team
- Health issues
- Medications
- Messages
- Test results
- Visits
To view this information, you must link your account. Check out our video tutorial on how to do this.
Click here to see the MyChart Central and Lucy Frequently Asked Questions.
Return to Top
What is Lucy?
Lucy is your personal health record that gives you a permanent home to organize all your medical information.
Return to Top
What is Share Everywhere?
With Share Everywhere, you can grant temporary, one-time access to your medical record to any provider anywhere, even if the provider doesn't have an electronic health system. Internet access is all that's needed, which means even a provider across the world can view your chart to provide care.
Return to Top
How do I delete my account?
You can deactivate your account by going to the Menu, then Security Settings. Under Deactivate Your Account, click the "account deactivation page" link. You will be taken to a page where you can then deactivate your account.
Return to Top
Who do I contact if I have further questions?
Email us at MyChart@skylakes.org or call our MyChart Support line at 541-274-6300.
Return to Top
Technical Questions
Is my activation code my username?
No. Your activation code is not your MyChart username or password. Use the activation code once to log into MyChart for the first time. During your first visit to MyChart, you create a unique MyChart username and password.
Return to Top
How is MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.
You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.
You might receive email or text notifications that contain links to MyChart. These notifications allow you to login to MyChart securely using a link that expires after a short time. Keeping your MyChart account secure means keeping your phone number and email account secure. If you think that your phone number or email account may be compromised, you can change the phone number or email account on file on the "Personal Information" page in MyChart.
For further assistance, email us at MyChart@skylakes.org or call our MyChart support line at 541-274-6300.
Return to Top
What is your Privacy Policy?
MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.
Return to Top
What do I need to use MyChart?
You need access to a computer with an up-to-date browser (such as Edge, Chrome, Firefox, or Safari) or an Android or iOS smartphone/tablet with the MyChart Mobile App installed.
Return to Top
My activation code does not work, what should I do?
For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. If you still have problems, email us at MyChart@skylakes.org.
Return to Top
